Lumen help

Updating the hunt sequence for a sequential route plan

To update the hunt sequence for a sequential route plan:

  1. Click Services, then click Network, Security, and Communications.

    Control Center shows a list of all services assigned to the billing accounts under the enterprise ID.
Network, Security, and Communications
  1. Search for the service in one of these ways:

    • Start typing details for the service (e.g., the product name, location, or service ID). Control Center filters the list of services as you type.

    • Filter your services by selecting an option from the All Service Types list.

    • To filter your orders based on a specific value, select an attribute from the Advanced Filters icon (), click the section(s) you want to filter by, type your filter criteria, then click Apply.
  1. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the SIP trunk service you selected.
Service Details (showing SIP trunk service detail)
  1. Click the Route Plan Management tab.

    Control Center shows the route plan(s) for the service.
Service Details for SIP trunk service (showing Route Plan Management tab)
  1. Click the route plan name hyperlink.

    Control Center shows the details for the route plan you selected.
Service Details for SIP trunk service (showing Route Plan Management tab and route plan details)
Service Details for SIP trunk service (showing Route Plan Management tab and hunt sequence)
  1. Place the trunk groups in the order you want by selecting a trunk group and using the Move Up and Move Down buttons to adjust the order.