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Updating trunk group percent allocation for a route plan

After you create a percent allocation route plan for a SIP trunk service, you can adjust the percentage of traffic to each trunk group on the route plan. As your business needs change, you can also add trunk groups and remove trunk groups from the route plan. If you no longer need a route plan, you can delete it from Control Center.

 

If a route plan uses sequential hunting rather than percent allocation, you can update the hunt sequence.

To update trunk group percent allocation for a route plan:

  1. Click Services, then click Network, Security, and Communications.

    Control Center shows a list of all services assigned to the billing accounts under the enterprise ID.
Network, Security, and Communications
  1. Search for the service in one of these ways:

    • Start typing details for the service (e.g., the product name, location, or service ID). Control Center filters the list of services as you type.

    • Filter your services by selecting an option from the All Service Types list.

    • To filter your orders based on a specific value, select an attribute from the Advanced Filters icon (), click the section(s) you want to filter by, type your filter criteria, then click Apply.
  1. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the SIP trunk service you selected.
Service Details (showing SIP trunk service detail)
  1. Click the Route Plan Management tab.

    Control Center shows the route plan(s) for the service.
Service Details for SIP trunk service (showing Route Plan Management tab)
  1. Click the route plan name hyperlink.

    Control Center shows the details for the route plan you selected.
Service Details for SIP trunk service (showing Route Plan Management tab and route plan details)
  1. From the Select Action list, select Modify % Allocation, then click Go.
Service Details for SIP trunk service (showing Route Plan Management tab and trunk group percent allocation)
  1. In the % Allocation column, type the percentage of calls you want to assign to each of the trunk groups you added to the route plan. (Your total must add up to 100%.)
  1. When you're done, click Submit.

    Control Center updates the percent allocation for trunk groups on the route plan.