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Lumen help

Assigning phone number to a route plan

Once you create a route plan for a Lumen® SIP Trunking service, you can assign it to phone numbers on the service using Control Center. As your organization's needs change, you can change the route plan assigned to a number, add trunk groups, remove trunk groups, or update the hunt sequence for the route plan to change routing for all phone numbers using that route plan.

To assign a phone number to a route plan:

  1. In the Services widget on the homepage, select IQ Networking from the Find by Product or Service Tool list.

    Control Center shows all IQ Networking services on the enterprise ID. SIP Trunking services have a service ID starting with VO-.
  1. Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the SIP Trunking service you selected.
Service Details for SIP Trunking service (showing Manage tab)
  1. Click the Telephone Number Management tab.

    Control Center shows the telephone number(s) for the service.
Service Details for SIP Trunking service (showing Telephone Number Management tab)
  1. Select the phone number(s) you want to assign a route plan to:

    • To assign a route plan to a single phone number, do the following:

      1. Click the phone number hyperlink (in the TN column) for the phone number.

        Control Center shows details for the phone number you selected.

      2. In the Route Plan list, select the route plan you want to assign, then click Update.

        Control Center updates the route plan for the phone number you selected.

    • To assign a route plan to multiple phone numbers, do the following:

      1. Select the checkbox next to the phone numbers.

      2. In the Select Actions list, select , then click Go.

      3. From the Change Route Plan list, select the route plan you want to assign, then click Update.

        Control Center updates the route plan for the phone numbers you selected.