Lumen help

Creating DNIS information for a toll-free number

DNIS lets you know which phone number your customer called to reach you and is useful in a variety of circumstances. For example, if you're operating a call center, you could set up your switch to recognize the DNIS of an incoming call and play the appropriate greeting for the product associated with the toll-free number.

To create the DNIS information for a toll-free number:

  1. Click Services, then click Network, Security, and Communications.

    Control Center shows a list of all services assigned to the billing accounts under the enterprise ID.
Network, Security, and Communications
  1. Search for the service in one of these ways:

    • Start typing details for the service (e.g., the product name, location, or service ID). Control Center filters the list of services as you type.

    • Filter your services by selecting an option from the All Service Types list.

    • To filter your orders based on a specific value, select an attribute from the Advanced Filters icon (), click the section(s) you want to filter by, type your filter criteria, then click Apply.
  1. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the toll-free service you selected.
Service Details for toll free service
  1. From the Call Plan More Actions list, select Edit Call Plan.
Service Details for toll free service (showing editable call plan)
  1. From the Call Plan More Actions list, select Terminating Addresses.
Service Details for toll free service (showing terminating addresses)
  1. Find the trunk group, then click Edit.
  1. To add a DNIS label, type the DNIS number, then click Save.
  1. Click Back to Call Plan.
  1. Click Save Changes (you may need to scroll down in the window).
  1. Select the date and time you want your changes to take effect, then click Submit.