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Lumen help

Creating a bulk order for toll-free numbers

Using Control Center, you can place a bulk order for toll‑free numbers using a spreadsheet on a Lumen® 1+ Switched and Toll Free service. This saves you having to order toll‑free numbers row by row.

To create a bulk order for toll-free numbers:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Service and Ordering Tools box, click 1+ Switched & Toll Free.
1+ Switched & Toll Free
  1. If you have more than one customer number, use the Select Customer list to select the customer ID you want to work with.
  1. Click the menu icon (), click Toll Free, then click Order TFN.
  1. In the Activation Date field, do one of the following:

    • To activate the toll-free number immediately, leave the date and time listed.

    • To schedule a different day and time to activate the toll-free number, click the calendar icon (), select the date and time, then click Save.
1+ Switched and Toll Free (Order TFN with billing account number selected)
  1. Click Download Template and save the bulk template to your computer.
  1. Fill out the template with the information for the toll-free numbers you want to add.
  1. Click Bulk Upload, navigate to the file, then click Open.
  1. When you're done, click Submit.

    Control Center submits the order for the toll‑free numbers. You can now track the status of your order online.