Lumen help

1+ Switched & Toll Free services support

Using Control Center, you can manage your Lumen^® 1+ Switched and Lumen^® Toll Free services.

Managing Lumen Toll Free service

Create and manage simple or complex routes as individual components, including feature management
Schedule changes that allow you to configure maintenance windows for the times that are best for your business

Create and manage simple or complex routes as individual components, including feature management
Schedule changes that allow you to configure maintenance windows for the times that are best for your business

Upload a letter of authorization (LOA) to trigger submission to incumbent RespOrgs
Remove manual handoffs from carriers, automating the approval/rejection process
Get notified when a toll-free port is rejected, so you can resubmit the request without creating a new order
Update customer account management to provide appropriate notification of port-out requests
Enable port-out authorization/rejection of toll-free ports using the portal
Toll-free reservations allows flexible and real-time number searches in the Somos database for available toll-free numbers, including vanity numbers. Reserve and activate toll-free numbers on the order screen

Upload a letter of authorization (LOA) to trigger submission to incumbent RespOrgs
Remove manual handoffs from carriers, automating the approval/rejection process
Get notified when a toll-free port is rejected, so you can resubmit the request without creating a new order
Update customer account management to provide appropriate notification of port-out requests
Enable port-out authorization/rejection of toll-free ports using the portal
Toll-free reservations allows flexible and real-time number searches in the Somos database for available toll-free numbers, including vanity numbers. Reserve and activate toll-free numbers on the order screen

Ability to download and upload a template for bulk ordering toll-free numbers using inventory management
Enhanced reporting functionality puts your inventory management in your hands
Enable search criteria for reporting functionality, including termination details
Enable download, email, and customer FTP drop for report delivery

Ability to download and upload a template for bulk ordering toll-free numbers using inventory management
Enhanced reporting functionality puts your inventory management in your hands
Enable search criteria for reporting functionality, including termination details
Enable download, email, and customer FTP drop for report delivery