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Lumen help

Creating a bulk order for toll-free terminations

Using Control Center, you can create a bulk order for a toll‑free terminations on a Lumen® 1+ Switched and Toll Free service using a spreadsheet to avoid creating an order for terminations row by row. You can create a termination for a ring‑to number or a switch/trunk group combination. (You can create only one termination per switch/trunk group combination.)

To create a bulk order for toll-free terminations:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Service and Ordering Tools box, click 1+ Switched & Toll Free.
1+ Switched & Toll Free
  1. If you have more than one customer number, use the Select Customer list to select the customer ID you want to work with.
  1. Click the menu icon (), click Toll Free, then click Create Term.
  1. Click Download Template and save the bulk template to your computer.
  1. Fill out the template with the terminations you want to add.
  1. Click Bulk Upload, navigate to the file, then click Open.
  1. When you're done, click Submit.

    Control Center submits the order for the terminations. You can now track the status of your order online.