Voice Complete calling features

• Managing calling features for your Voice Complete phone number
• Managing calling features for a Voice Complete phone number

• Managing calling features for your Voice Complete phone number
• Managing calling features for a Voice Complete phone number

• Managing calling features for your Voice Complete phone number
• Managing calling features for a Voice Complete phone number

As an administrator, use this feature to intercept calls routed to a non-working internal line with informative announcements and alternate routing options (e.g., when a user leaves the organization).

As an administrator, use this feature to block specified incoming calls to your organization, department, or individual users. For example, you can prevent some users from receiving calls from outside the company. In addition to being able to configure which types of calls each user is restricted from receiving (for example, intra-group), you can regulate incoming calling by restricting specific digit patterns.

Individual users can also have custom configurations set for them by the group administrator, such as for the CEO or a lobby phone. To block a number for a user, first add the number to the group calling plan (leaving the checkbox selected for all users), then do following to block the number for a specific user or phone:

1. Click the Manage Users tab.
   
   
2. Locate and double-click the user.
   
   
3. In the left column, click Calling Features.
   
   
4. Scroll down to Calling Plans, then click Edit.
   
   The Calling Plans dialog displays, with Incoming Calling Plans at the top.
   
   
5. Click the Custom Settings checkbox, then clear the checkbox for the number(s) you want to block.
   
   
6. If desired, update other settings on this dialog box.
   
   
7. Scroll down to the bottom of the dialog and click Save.
   
   
8. On the user’s Calling Features page, click Save.

To configure this feature for all users at the group level:

1. Click the Group Services tab.
   
   
2. In the left column, select Calling Plans.
   
   
3. Expand the Calling Plans feature.
   
   
4. Scroll down to Outgoing Calling Plan and select the appropriate options.
   
   
5. When finished, scroll down and click Save.

Individual users can also have custom configurations set for them by the group administrator, such as for the CEO or a lobby phone, by following these steps:

1. Click the Manage Users tab.
   
   
2. Locate and double-click the user.
   
   
3. In the left column, click Calling Features.
   
   
4. Scroll down to Calling Plans, then click Edit.
   
   
5. In the window that appears, scroll down to Outgoing Calling Plans area and click the Custom Settings checkbox.
   
   
6. Update the Outgoing Calling Plans settings as desired.
   
   
7. If desired, update other settings on this dialog box.
   
   
8. Scroll down to the bottom of the dialog and click Save.
   
   
9. On the user’s Calling Features page, click Save.

As an administrator, use this feature to configure each of the displayed user names and calling numbers. This information is visible to users in their profiles as read only. At the group level the administrators can control whether or not a single telephone number goes out for all calls. Administrators can select whether or not a group name goes out for all calls, however this applies only to calls that do not leave the Voice Complete platform. Once the call leaves the Voice Complete platform, the name the receiving end sees is based on the configuration of the industry database set during order provisioning for the calling number sent.

The group administrator can also configure the number being sent out per user by going to the user profile and updating the Calling Line ID Phone Number field. The Calling Line ID First & Last Name fields can also be updated, but the name in Voice Complete applies only to calls that stay within Voice Complete. Similar to above, for calls that leave the Voice Complete platform the name the receiving end sees is based on the configuration of the industry database set during order provisioning for the calling number sent.

Individual users can also have configurable Calling Line ID set for them by the group administrator, by following these steps:

1. Click the Manage Users tab.
   
   
2. Locate and double-click the user.
   
   
3. In the left column, click Profile.
   
   
4. Expand the User Info section.
   
   
5. Scroll down to Calling Line ID Phone Number and enter the phone number.
   
   
6. Scroll down to the bottom of the window, then click Save.

Provides the name and number of the group (or company) for outgoing calls from users in the group, rather than providing the user’s own name and number. The group number can be defined on a per-user basis, which is often appropriate for multi-location groups.

However, the name is provided only for other users of the service. The number is passed to both the service and PSTN, so is provided for all call recipients.

To access this feature:

1. Click the Group Services tab.
   
   
2. Click to the left of Group CLID Delivery to expand the section.
   
   
3. Select the number desired by using the dropdown.
   
   
4. In the box, type the desired Calling Line ID Group Name.
   
   
5. Check the box to use the entered group name rather than the user’s name.
   
   This allows easy on/off for this feature.