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Changing a switched 8XX

After you add a switched 8XX in Control Center, you can change it. Other 8XX ordering options in Control Center include self-service tools and online order forms (OLOFs).

To change a switched 8xx order:

  1. Do one of the following:

    • Click Orders, then click Manage Orders.

    • From the dashboard, click Manage Orders (in the Frequently Visited widget) 
Manage Orders
  1. Click Change.
manage orders change service type list
  1. Select 8XX from the Service Type list.
  1. Select 8XX Type as Switched.
manage orders change 8xx switched
  1. In the 8XX field, enter an 8XX number, then click Lookup.

    The Change Order page auto-populates with the existing 8XX information.
  1. Edit the following fields as needed:

    • RTN
    • End User Name
    • LOA Date
    • Restriction (requires the Service Option Form to change)
    • Routing
    • Current RespOrg ID
    • Customer Order ID (you must enter a new order ID for the change)
    • Comments

Note: Editing the RTN, Routing, and Restriction fields makes changes to the Lumen network.

  1. Click Submit Request.

    A message pops up with your order confirmation results.  You can correct any errors in the order and resubmit it.
  1. Take a screenshot or make note of the order confirmation results information (when you click OK  it dismisses the Order Confirmation information). The results information is not available for later retrieval, but you can look up the 8XX, ANI or Card on your account in  Service Status.
  1. Click OK.