Click Orders, click Manage Orders, then click Change.
From the Service Type list, select 8XX.
From the 8XX Type list, select Switched.
In the 8XX field, enter an 8XX number, then click Lookup.
The Change Orderpage auto-populates with the existing 8XX information.
Edit the following fields as needed:
End User Name
Restriction (requires the Service Option Form to change)
Current RespOrg ID
Customer Order ID (you must enter a new order ID for the change)
Note: Editing the RTN, Routing, and Restriction fields makes changes to the Lumen network.
Click Submit Request.
A message pops up with your order confirmation results. You can correct any errors in the order and resubmit it.
Take a screenshot or make note of the order confirmation results information (when you click OK it dismisses the Order Confirmation information). The results information is not available for later retrieval, but you can look up the 8XX, ANI or Card on your account in Service Status.