Lumen help

Using online order forms (OLOFs)

Choosing an online order form (OLOF)

  1. From the dashboard, click Manage Orders (in the Frequently Visited widget).
Manage Orders
Add Order
  1. You must fill in all required fields on the OLOF (fields with a red asterisk).
manage orders olof sections contains required fields
  1. Open each section and complete the information requested. When you open a section, the “Contains Required Fields” designation is red, with an  X after it.

    When you have completed all required fields in a section, the “Contains Required Fields” designation changes from red to blue, and a blue checkmark replaces the red X.
manage orders olof sections contains required fields section blue msg
  1. Complete all the required fields in every section.

    Additional details:
    • On an  OLOF with a Service Address Information section, you will need to validate the service address in order to submit the form, even it you have already validated the address when you saved the form earlier.
    • Account numbers pre-populate in the Customer Account Number list.
    • Primary contact information defaults to displaying your username profile information.
    • Some OLOFs may give you different fields, depending on the action you select. For example, the TDM Voice Toll Free OLOF for a disconnect will have fewer sections, because it only needs a list of toll-free numbers that are to be disconnected.