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Lumen help

Ordering Switched services

Ordering Switched services using single-order entry (SOE) is useful when you have a small to medium volume of orders in a single day. You can place your order using Control Center (Orders > Manage Orders).

Order

Description

Add

Add services to your account:

Change

Change existing information about your account:

Disconnect

Release your customer from your Lumen billing account:

Block

Deactivate a customer’s ANI service on the Lumen network.

Note: If you’re blocking a customer for non‑payment and they are no longer an active customer, we recommend you submit a disconnect order after you submit the block order.

Unblock

Reactivate a customer’s ANI service on the Lumen network.

To order Switched services:

  1. From the Control Center homepage, click Manage Orders (in the Frequently Visited widget).
Manage Orders
  1. Select the tile for the action you'd like to take: Add, Change, Disconnect, Block, or Unblock. (Block and unblock are for ANI services only.)
  1. From the Service Type list, select 8XX, ANI, or Card. If you selected 8XX, then select Switched.