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Disconnecting a calling card

Disconnecting a calling card releases your customer from your Lumen billing account and shuts the calling card number off in the switch.

To disconnect a calling card:

  1. Do one of the following:

    • Click Orders, then click Manage Orders.

    • From the dashboard, click Manage Orders (in the Frequently Visited widget) 
Manage Orders
  1. Click Disconnect.
Manage orders disconnect service type list
  1. Select Card from the Service Type list.
Manage orders disconnect calling card
  1. In the Calling Card Code field, type a calling card code and click the Lookup button.

    Control center fills in the Disconnect Order page with the existing calling card information.
  1. In the Customer Order ID field, type a unique identifier for the order. A unique order ID is required for each transaction.
  1. Click Submit Request.

    A message pops up with your order confirmation results.  You can correct any errors in the order and resubmit it.
  1. Take a screenshot or make note of the order confirmation results information (clicking OK dismisses the order confirmation information). The results information is not available for later retrieval, but you can look up the 8XX, ANI or Card on your account in Service Status.
  1. Click OK.