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Lumen help

Deleting an announcement

If you no longer need an announcement associated with a Lumen® 1+ Switched and Toll Free service, you can delete it from Control Center. You can also edit an announcement to change the description or to upload a new recording.

Note: Before you delete an announcement be sure to remove it from any active route plans.

To delete an announcement:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Service and Ordering Tools box, click 1+ Switched & Toll Free.
1+ Switched & Toll Free
  1. If you have more than one customer number, use the Select Customer list to select the customer ID you want to work with.
  1. Click the menu icon (), click Announcements, then click Search.
1+ Switched and Toll Free (Announcement Search)
  1. Do either of the following:

    • To view all announcements, click Search.

    • To view announcements matching search criteria, use the fields in the Announcement Search box to specify the announcement(s) you're looking for, then click Search.
  1. When you find the announcement you want to delete, click the icon on the row for the announcement.
  1. In the confirmation window that appears, click Yes.

    Control Center deletes the announcement.