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Lumen help

Updating an announcement

You can update announcements associated with a Lumen® 1+ Switched and Toll Free service using Control Center. You can change the description for the announcement or upload a new recording. (We accept files in .wav format and ADPCM/μ‑law/Codec ID=7 up to five minutes long.) To change the name for an announcement, delete the announcement and create a new one.

To update an announcement:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Service and Ordering Tools box, click 1+ Switched & Toll Free.
1+ Switched & Toll Free
  1. If you have more than one customer number, use the Select Customer list to select the customer ID you want to work with.
  1. Click the menu icon (), click Announcements, then click Search.
1+ Switched and Toll Free (Announcement Search)
  1. Do either of the following:

    • To view all announcements, click Search.

    • To view announcements matching search criteria, use the fields in the Announcement Search box to specify the announcement(s) you're looking for, then click Search.
  1. When you find the announcement you want to update, click the icon on the row for the announcement.
  1. Make your changes in the window that appears. When you're done, click Submit.

    Control Center saves your changes.