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Lumen help

Searching for an announcement

Using Control Center, you can search for announcements created for your organization for a Lumen® 1+ Switched and Toll Free service. You can play the announcement so you know which one you want to use when creating a toll‑free route plan. If you no longer need an announcement, you can delete it from Control Center. You can also update an announcement to update the description or to upload a new recording.

To search for an announcement:

  1. Using the left menu, click Services, click Service Tools, then click 1+ Switched & Toll Free.
1+ Switched & Toll Free
  1. If you have more than one customer number, use the Select Customer list to select the customer ID you want to work with.
  1. Click the menu icon (), click Announcements, then click Search.
1+ Switched and Toll Free (Announcement Search)
  1. Do either of the following:

    • To view all announcements, click Search.

    • To view announcements matching search criteria, use the fields in the Announcement Search box to specify the announcement(s) you're looking for, then click Search.