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Lumen help

Creating a holiday schedule for a group

As a Voice Complete Feature Manager administrator, you can use Control Center to create time schedules and holiday schedules to drive how calls are routed for Lumen® Voice Complete® phone numbers using the Simultaneous Ring or Sequential Ring features (available with the Mobility Feature Pack). As an administrator, you can create holiday schedules for a group of numbers so all phone numbers in the group can access them. As your business needs change, you can also edit the holiday schedule or delete it if you no longer need it.

To create a holiday schedule for a group:

  1. Using the left menu, click Services, click Service Tools, then click Voice Complete Features.

    Control Center shows the groups associated with your Voice Complete service.
Voice Complete Feature Manager (showing Groups tab)
  1. On the card for the group you want to work with, click View Group.

    Control Center lists the phone numbers associated with the group you selected.
Voice Complete Reports (showing Phone Numbers tab)
  1. Click the Schedules tab.

    Control Center shows the time schedules for the group (if any).
  1. Click the Holiday Schedules subtab.

    Control Center shows the holiday schedules for the group (if any).
  1. Click Create New Holiday Schedule.
  1. In the Schedule Name field, type a name for the holiday schedule, then click SAVE.
  1. Build out the holiday schedule by create time ranges in the applicable boxes for the days of the week:

    1. In the box for the day you want to add a time range to, click Add Time Range or Add Another Time Range.

    2. Use the Start Time and End Time fields to select the beginning and ending times for the time range.

    3. Repeat steps a and b to build out the holiday schedule.
  1. When you're done, click SAVE (at the bottom of the holiday schedule).

    Control Center saves your changes.