Control Center lists all tickets—repair, potential repair, activation, configuration, billable field tech, maintenance inquiry, portal support, and reason for outage (RFO)—including tickets Lumen created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: Active, Canceled, Closed, etc. Potential tickets are marked with a yellow flag (). Tickets needing a reply from you are marked with a green flag ().
Click the ticket ID for the portal support ticket you want to close.
Control Center shows details for the ticket you selected.
Click CLOSE TICKET.
In thewindow the appears, type the reason you want to close the ticket, click CLOSE TICKET, then click OK.
Control Center closes the ticket and emails you a confirmation.