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Closing a portal support ticket

If your issue has been resolved, or you no longer need your request, you can close a portal support ticket created in Control Center. Be sure to review the details of a portal support ticket to ensure you're closing the correct ticket.

Note: You can also request that a ticket be closed by replying Close Request to the latest email update about the ticket, or by typing Close Request in the notes for the ticket.

To close a portal support ticket:

  1. Click Support, then click Portal Support Tickets.

    Control Center lists the portal support tickets you've created in the past 30 days with a status for each ticket, the service ID the ticket is for, the type of ticket, the date the ticket was created, the date the ticket was last updated, and the next update for the ticket (if the ticket is still open).
Portal Support Tickets
  1. Click the ticket ID for the portal support ticket you want to close.

    Control Center shows details for the ticket you selected.
  1. Click Close Ticket.
  1. In the window the appears, type the reason you want to close the ticket, click Submit, then click OK.

    Control Center closes the ticket and emails you a confirmation.