Lumen help
Most customers can submit configuration change requests for Lumen IQ® Networking and DIA services using Control Center. Once you submit the request, you can track its status in Control Center. (If you have a 9-digit account number, you cannot request a configuration change in Control Center. Contact us and we'll help you.)
Important: Network managed devices are frequently bundled with a Lumen® IQ Networking service port/circuit. If your services are bundled, it's critical—when requesting a configuration change or reporting a repair issue—that you create your ticket on the Managed Services device ID and not on the IQ Networking service ID.
To create a configuration change request:
Note: By default, you'll be listed as the primary contact using the information in your Control Center profile. You can edit your contact information, select an alternate contact from the Primary Contact list.
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