You can submit a billable field tech ticket to ask for a Lumen field technician to work on your behalf at a colocation site. Depending on your contract, we may charge you for dispatching a technician. After you submit your ticket, you can check its status in Control Center.
You’ll want to have the detailed location information, such as building address, suite number, room number, rack ID, and equipment ID ready to complete your request and submit the ticket.
For return material authorization, you also need: RMS number, RMS part number, RMS name, RMA serial number, and the RMA shipping labels and materials are provided.
Note: If you need to update or cancel a billable field tech ticket, call us at 877-453-8353 or 720-888-0024 immeiately. Billable field tech tickets are time-sensitive and may require extra fees from you, so don't wait.
To create a billable field tech ticket:
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