Lumen help

Creating a billable field tech ticket

To create a billable field tech ticket:

  1. Click Support, then Ticketing.

    Control Center lists all tickets—repair, potential repair, activation, configuration, billable field tech, maintenance inquiry, and reason for outage (RFO)—including tickets Lumen created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: Active, Canceled, Closed, etc. Potential tickets are marked with a yellow flag
    ). Tickets needing a reply from you are marked with a green flag ().
  1. From the Create New Ticket list, select Billable Field Tech Ticket.
Create Billable Field Tech Ticket (showing Location section)
Create Billable Field Tech Ticket (showing Billable Field Tech Ticket Type section)