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Lumen help

Viewing the status of an activation ticket

Using Control Center you can track the status of activation tickets associated with your Lumen services. If you need a faster response to the ticket, you can escalate it in Control Center.

To view the status of an activation ticket:

  1. Click Support, then Ticketing.

    Control Center lists all tickets—repair, potential repair, activation, configuration, billable field tech, maintenance inquiry, portal support, and reason for outage (RFO)—including tickets Lumen created on your behalf. By default, Control Center shows tickets created in the past 90 days and tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: Active, Canceled, Closed, etc. Potential tickets are marked with a yellow flag     (    ). Tickets needing a reply from you are marked with a green flag ().
Ticketing
  1. Do any of the following:

    • To view details or work log notes for a ticket, click anywhere on the row for the ticket.

      Control Center shows details for the ticket you selected.

    • To filter the list so you see only activation tickets, select Activation from the All Ticket Types list.

    • To refresh the list, click the icon.

    • To download a spreadsheet (.xls) of the tickets, click the icon.