Shared call appearances let you see when someone else is on the phone, provide call coverage, and answer another person’s line. Shared call appearances are commonly called line appearances or shared lines. When you make a call from a shared call appearance, the caller ID will be from the monitored line and not your caller ID.
Finding shared call appearance line keys on your phone
Shared call appearances are programmed line keys that are identifed by a shadowed handset/check mark icon with the monitored person’s extension next to it. Shared call appearance line keys typically fall below your two private lines on the phone display and may also show up on the keys to the right side of your display.
Answering shared call appearances
Shared call appearance lines can ring on your phone or you can set them to silent. If you cover calls for multiple people within your organization, each line can have its own unique ring to help distinguish between incoming calls.
To answer a call on a shared line do one of the following:
Press the Answer soft key or the button next to the ringing line key.