Lumen help

Managing busy lamp fields (VVX 3xx/4xx series)

Viewing a busy lamp field

Your phone will have one or two private lines and are identified with your extension and a handset icon. Lines programmed as busy lamp fields fall below your private lines and are identified by a silhouette icon (gray on a VVX 3xx phone and blue on a VVX 4xx phone).

300 400 busy lamp field

Answering a busy lamp field

To answer an incoming call for a busy lamp field:

  1. Press the pickup soft key or press the button next to the ringing busy lamp field key.

    The call is now on your primary line and not on the busy lamp field key.

Using a busy lamp field key