Lumen help

Changing your billing address

To change your billing address:

  1. Click Billing, then click Billing Requests.

    Control Center displays all your billing tickets and detail for each ticket:

    • Billing Ticket #
    • Ticket Title
    • Status (status of the billing ticket)
    • Account (the account number the ticket was opened for)
    • Billed Date (the date of the last bill for the account)
    • Submitted (the date the billing ticket was submitted)
    • Last Activity (when the ticket was last updated)
Billing > Billing Requests
  1. Click Create Requests.
Create Billing Request Account Selection
  1. Click the row for the account you want to change the billing address for.
Create New Billing Request
  1. Under the What is your billing request? heading, select the Billing Name/Address/Contract/PO Change radio button.
  1. From the Change Type list, select Billing Account Name or Address Change.
  1. Select the bill date for the invoice showing the incorrect information.
  1. To change the information on your bill, do the following:

    • If you need to update only the name on the account, type the new name in the New Billing Account Name field.

    • If you need to update only the address on the account, type the new address in the New Billing Account Address field.

    • If you need to update both the name and address, fill in both fields.
  1. In the Notes field, add any additional information that would be helpful for Lumen to process your ticket.
  1. If you have an internal tracking number or description for your organization, type it in the Customer Internal Request ID/Description.
  1. From the Preferred Contact Method? list, select how you'd like to be contacted about this ticket.