Lumen help

Changing your billing address

To change your billing address:

  1. Click Billing, then click Billing Requests.

    Control Center displays open billing requests for your organization, closed billing requests for the past 18 months, and a status for each request: Open, Processing, Active, or Closed.
Billing Requests
Create Billing Request (showing billing accounts)
Create Billing Request (after selecting billing account)
  1. Under the What is your billing request? heading, select the Billing Name/Address/Contract/PO Change radio button.
  1. From the Change Type list, select Billing Account Name or Address Change.
Create Billing Request (after selecting Billing Name/Address/Contract/PO Change)
  1. To change the information on your bill, do the following:

    • If you need to update only the name on the account, type the new name in the New Billing Account Name field.

    • If you need to update only the address on the account, type the new address in the New Billing Account Address field.

    • If you need to update both the name and address, fill in both fields.
  1. Select the bill date for the invoice showing the incorrect information.
  1. In the Describe the billing request field, add any additional information that would be helpful for Lumen to process your ticket.
  1. If you have an internal tracking number or description for your organization, type it in the Customer Tracking ID.