Control Center displays open billing requests for your organization, closed billing requests for the past 18 months, and a status for each request: Open, Processing, Active, or Closed.
Click the Request ID for the billing request you want to close. (If you don't see the request you want to close, you can use the Search box to search for it or click the column headers to sort the records in ascending or descending order.)
Control center displays the details for the billing request.
Review the request to make you you selected the correct request, then click Close Request.
Type the reason you want to close the billing request, then click Submit.
Control Center confirms your request to close the billing request.
A Lumen billing specialist will review the reason and close the billing request for you; Control Center changes the status changes to Closed.