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Closing a billing request

You can ask us to close an active billing request in Control Center if you are able to resolve your billing issue on your own. 

To close a billing request:

  1. Click Billing, then click Billing Requests – MyLevel3.

    Control Center lists the billing requests for your organization (for the accounts assigned to your user profile) and a status for each request.
Billing requests
  1. Click the Request ID for the billing ticket you want to close. (If you don't see the ticket you want to close, you can use the Search box to search for it or click the column headers to sort the records in ascending or descending order.)

    Control center displays the details for that request.
  1. Click Close Request.
  1. Type the reason you want to close the billing request, then click Submit.

    Control Center confirms your request to close the billing request.
  1. Click OK.

    A Lumen billing specialist will review the reason and close the billing request for you; Control Center changes the status changes to Closed.