Menu

Lumen help

Closing a billing request

You can ask us to close an active billing request in Control Center if you are able to resolve your billing issue on your own. 

To close a billing request:

  1. Click Billing, then click Billing Requests.

    Control Center shows open billing requests for your organization, closed billing requests for the past 18 months, and a status for each request: Open, Processing, Active, or Closed.
Billing Requests
  1. Click the Request ID for the billing request you want to close. (If you don't see the request you want to close, you can use the Search box to search for it or click the column headers to sort the records in ascending or descending order.)

    Control center displays the details for the billing request.
Billing Requests (showing billing request detail)
  1. Review the request to make you you selected the correct request, then click Close Request.
  1. Type the reason you want to close the billing request, then click Submit.

    Control Center confirms your request to close the billing request.
  1. Click OK.

    A Lumen billing specialist will review the reason and close the billing request for you; Control Center changes the status changes to Closed.