Lumen help

Changing the card passwords for Encrypted Wavelength

To change the card passwords for Encrypted Wavelength:

  1. In the Services widget on the homepage, select Wavelength—Encrypted or PROTECTED WAVELENGTH—ENCRYPTED from the Find by Product or Service Tool list.

    Control Center shows all Encrypted Wavelength (or Protected Encrypted Wavelength) services on the enterprise ID.
  1. Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the service you selected.
Service Details for Encrypted Wavelength Service
  1. Click Encrypted Waves.

    Control Center shows information for the Encrypted Wavelength service such as the location of the two cards, bandwidth for the service, and whether the service is protected or unprotected.

    • If the service is unprotected, you see one path: Work.

    • If the service is protected, you'll see two paths: Work and Protect.
  1. On the Manage Passwords tab, type your current password for the first card, type (and retype) the new password for the first card, then click Submit.

    Control Center updates the password for the first card.
  1. In the pop‑up window that appears, click Close.
  1. Repeat steps 5 and 6 for the second card.

    Control Center updates the password for the second card.
  1. If you have a protected service, select the other path and repeat steps 5–7.