Lumen help

Managing VoIP services

You can manage your Lumen® Hosted VoIP or Lumen® SIP Trunking services using the VoIP portal. You can access the VoIP portal directly or through Control Center.

To manage VoIP services:

  1. Using the left menu, click Services, click Service Portals box, then click Voice Over IP Services.

    Control Center opens the VoIP portal in a new window. (If you don't have VoIP service or the correct permissions, you won't see Voice Over IP Services.)
  1. Enter your credentials, then click Log In.
  1. Use the portal to manage your users, trunks, calling features, and inventory. You can also generate use reports.