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Lumen help

Creating an announcement

Using Control Center, you can upload announcements to use on a complex toll‑free route plan for a Lumen® 1+ Switched and Toll Free service. You can also update an announcement (to replace a recording or modify the description); you can also delete announcements you no longer need.

To create an announcement:

  1. Using the left menu, click Services, click Service Tools, then click 1+ Switched & Toll Free.
1+ Switched & Toll Free
  1. If you have more than one customer number, use the Select Customer list to select the customer ID you want to work with.
  1. Click the menu icon (), click Announcements, then click Create Announcement.
  1. Type a name and description for the announcement. (You can't use spaces or special characters, but you can use underscores to separate words: e.g., Office_Closed.)
  1. Upload the file you want to use for the announcement: click Browse, locate the file, then click Open. (We accept files in .wav format and ADPCM/μ-law/Codec ID=7 with a maximum length of five minutes.)
  1. Click Submit.

    Control Center submits the request to add the announcement and places the announcement in Pending status. Once Control Center has processed the announcement, it appears in Completed status.