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Lumen help

Creating an order for a simple toll-free route plan

Using Control Center, you can place an order for a simple toll‑free route plan on a Lumen® 1+ Switched and Toll Free service. If you want to order multiple simple route plans, you can also create a bulk order using a spreadsheet.

Need more than just a simple route plan? Learn how to order a complex toll‑free route plan

To create an order for a simple toll-free route plan:

  1. Using the left menu, click Services, click Service Tools, then click 1+ Switched & Toll Free.
1+ Switched & Toll Free
  1. If you have more than one customer number, use the Select Customer list to select the customer ID you want to work with.
  1. Click the menu icon (), click Toll Free, then click Create Route.
  1. In the Route Type field, select the Simple radio button.
  1. Do the following to build the route plan:

    1. In the Route Name column, type a name for the route plan.

    2. If you want to add a description to help you identify the route plan, type it in the Description column.

    3. In the Activation Date column, either leave the date and time to activate as soon as possible or select a new date and time to schedule when you want to route plan to become active.

    4. In the Terminations column, do either of the following to select where you want to route calls to:

      • To route calls to a trunk group, type the trunk group in the Primary TG field. (You can also add up to two alternate trunk groups to route to.)

      • To route calls to a ring-to number, type the number in the Primary RTN field. (You can also add an alternate ring-to number to route to.)
  1. To add another route plan to the order, click + Add Row, then repeat the previous step to fill in the details for the route plan.
  1. When you're done, click Submit.

    Control Center submits the order for the route plan. You can now track the status of your order online.