Lumen help

Submitting a request to add new services

Use Control Center to request additional Lumen Toll-Free, IQ Networking, or Private Line services. Your request will be routed to your Lumen representative, who will contact you for additional information.

To submit a request for new services:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
Order Status
Manage Orders
  1. Click Add.
Initiate Add Order
  1. From the Service Type list, select the service you want to add, then fill in the form.

    The information you'll need for the form varies depending on the service you're adding. For example, if you're adding Toll-Free service, you'll be asked to provide a toll-free number we can mirror, as well as the type of termination (e.g., switched, dedicated), ANI, and coverage area. For Private Line and IQ Networking, you'll be asked to provide your name, number, email address, account number, service address, and preferred add date.