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Lumen help

Updating a route plan for a SIP Trunking service

For a Lumen® SIP Trunking service, a route plan consists of one or more trunks and it controls how we deliver calls to those trunks (known as inbound traffic). You can control your outbound traffic by changing how your configuration and equipment points to our trunks. After you create a route plan, you can update it to reflect you current business needs. Depending on the hunt type used when the route plan was created, you can update the percent allocation or hunt sequence for the route plan. If you no longer need a route plan, you can also delete it from Control Center.

To update a route plan for a SIP Trunking service:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Service IDs box, click IQ Networking.

    Control Center shows all IQ Networking services on the enterprise ID. SIP Trunking services have a service ID starting with VO-.
  1. Search for the service you want to work with. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the SIP Trunking service you selected.
Service Details for SIP Trunking service (showing Manage tab)
  1. Click the Route Plan Management tab.

    Control Center shows the route plan(s) for the service.
Service Details for SIP Trunking (showing Route Plan Management tab)
  1. Select the checkbox(es) next to the route plan(s) you want to edit, from the Select Action list, select the change you'd like to make, then click Go.
  1. Make your changes to the route plan(s), then click Update.