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Updating an alternate call plan

The purpose of alternate call plans is to quickly redirect your inbound calls, so updating your call plan is essential to be able to change the location of your calls at a moments notice.

To update an alternate call plan:

  1. Click Services, then click Network, Security, and Communications.

    Control Center shows a list of all services assigned to the billing accounts under the enterprise ID.
Network, Security, and Communications
  1. Search for the service in one of these ways:

    • Start typing details for the service (e.g., the product name, location, or service ID). Control Center filters the list of services as you type.

    • Filter your services by selecting an option from the All Service Types list.

    • To filter your orders based on a specific value, select an attribute from the Advanced Filters icon (), click the section(s) you want to filter by, type your filter criteria, then click Apply.
  1. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the toll-free service you selected.
Service Details for toll free service
  1. From the Primary Call Plan list, select the alternate call plan you want to update, then click Go.

    Control Center displays the alternate call plan you selected.
  1. From the Call Plan More Actions list, select Edit Call Plan.
  1. Click the global default (dark gray) bar, make your changes in the window that appears.
  1. Scroll down in the window, then click Update.
  1. Click Submit Call Plan, then click OK.
  1. Click Save Changes (you may need to scroll down in the window).
  1. Select the date and time you want your changes to take effect, then click Submit.