You can view status and details of billable field tech tickets in Control Center (along with your open repair tickets, portal support tickets, and activation tickets, etc.). In a hurry or on a mobile device? You can get status on a ticket without having to sign in to Control Center. You just need your billing account number and ticket ID.
To locate a specific repair ticket, you can search for it or sort and filter the list of tickets. Click the column headers to sort all the records in ascending or descending order. Use the All Statuses, All Ticket Types, and All Created Dates fields to filter the list of tickets.
To view the status of a billable field tech ticket:
Try one of these popular searches: