Lumen help

Viewing the status of a billable field tech ticket

To view the status of a billable field tech ticket:

  1. Click Support, then Ticketing.

    Control Center lists all tickets—repair, potential repair, activation, configuration, billable field tech, maintenance inquiry, and reason for outage (RFO)—including tickets Lumen created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: Active, Canceled, Closed, etc. Potential tickets are marked with a yellow flag
    ). Tickets needing a reply from you are marked with a green flag ().
  1. Do any of the following:

    • To view details for a ticket, click anywhere on the row for the ticket.

      Control Center shows details for the ticket you selected.

    • To filter the list so you see only repair tickets, select Billable Field Tech from the All Ticket Types list.

    • To refresh the list, click the refresh icon ().

    • To download a spreadsheet (.xls) of the tickets, click the download icon ().