You can submit configuration change requests for DNS changes, such as adding, removing, or changing domains or zone records for both forward and reverse DNS, as well as reverse delegation. Once you submit the request, you can track its status in Control Center.
Important: Network managed devices are frequently bundled with a Lumen® IQ Networking service port/circuit. If your services are bundled, it's critical—when requesting a configuration change or reporting a repair issue—that you create your ticket on the Managed Services device ID and not on the IQ Networking service ID.
To create a DNS configuration change request:
Note: By default, you'll be listed as the primary contact using the information in your Control Center profile. You can edit your contact information, select an alternate contact from the Primary Contact list.
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