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Creating a field tech request

You can submit a colocation request to ask for a Lumen field technician to work on your behalf at a colocation site. Depending on your contract, we may charge you for dispatching a technician.

You’ll want to have the following items ready to complete your request and submit the ticket:

  • Enterprise ID (customer number)

  • Account number

  • Detailed location information, such as building address, suite number, room number, rack ID, and equipment ID

For return material authorization, you also need: RMS number, RMS part number, RMS name, RMA serial number, and the RMA shipping labels and materials are provided.


After you submit your ticket, you can check the status of the field technician request in Control Center. if you need to update or cancel a field tech request, contact us immediately.

You can also create a colocation request ticket to manage data center badge access.

Note: If you need to update or cancel a field tech request, call us at 877-453-8353 or 720-888-0024 immeiately. Field tech requests are time-sensitive and may require extra fees from you, so don't wait.

To create a field tech request:

  1. Click Support, then click Colocation Requests.

    Control Center shows open and recently closed colocation and field-tech requests for your organization.

 

Colocation Requests
  1. Click New Request, then click Field Tech Request.

    Control Center gives you a message that you may have to pay additional fees to have a field technician on site, and asks for your approval to continue.
Field Tech Request (showing Request Information)
  1. Click Agree and Continue to acknowledge that you understand the terms and approve any additional fees that may apply.

    Control Center shows you the list of your sites and services.
Colocation request; field tech request, select site
  1. Find the location you want a field tech to visit, then click the circle next to the Service ID for that site.

    Control Center opens the field tech request information form.
Field tech request information form
  1. Fill in the details of where you’d like the field tech to go and what you need them to do at your site.
  1. When you’re done, click Submit.

    Control Center submits your request and gives you a request ID.
  1. Click OK.

    You can now track the status of this colocation request and any others in Control Center.