Lumen Edge Private Cloud—based on VMware Cloud Foundation™ and Software-Defined Data Center (SDDC) technology—is designed to help reduce human errors, improve security and enable new levels of control and scalability between multiple clouds and the edge. Fully managed, pre-built infrastructure for high-performance private computing connected to our global fiber network.
Use the Lumen Private Cloud on VMware Cloud Foundation portal to manage your Edge Private Cloud service:
Lumen maintains and monitors all components of the Lumen Private Cloud on VMware Cloud Foundation stack. The following outlines the monitors that are in place to help ensure availability of the product.
Lumen monitors the physical hardware that hosts the Lumen Private Cloud on VMware Cloud Foundation product, such as the
Lumen monitors the software components that make up the Lumen Private Cloud on VMware Cloud Foundation product. This includes monitoring components such as the following:
If an event is triggered by one more of the monitors listed above, an alert is sent to the Lumen Service Desk. These alerts are then actioned according to the type and severity of the event.
Support by phone (response objective is 1–5 minutes)
Support by email (response objective is <6 hours): email email@example.com
To request a portal account, do either of the following:
Call 1-888-638-6771 to speak with a specialist. The specialist opens a ticket for your SavvisStation portal account. You will need to provide a site name contact. If you don't know a site name contact for your organization, contact your Lumen account team.
Learn more about common terms used with your Edge Private Cloud service:
Use your own IP addresses in a migration.
A catalog is a container for vApps, vApp templates, and media files in an organization. Organization administrators and catalog authors can create catalogs in an organization and copy items from public catalogs to their organization catalog. Catalog contents can be shared with other users in the organization and can also be published to all organizations in the vCloud Director installation. The members of an organization that have access to a catalog can use the catalog's vApp templates and media files to create their own vApps.
A VPN client on the remote user's computer or mobile device connects to a VPN gateway on the organization's network. The gateway typically requires the device to authenticate its identity.
VMware Cloud Foundation™ is VMware’s new unified Software-Defined Data Center (SDDC) platform for private and public clouds. Cloud Foundation brings together VMware vSphere® (compute), vSAN™ (storage), and NSX® (network) virtualization into a natively integrated stack through automation and lifecycle management capabilities of the new VMware SDDC Manager™.
Dedicated Cloud Compute
A type of infrastructure system with a software-centric architecture that tightly integrates compute, storage, networking and virtualization resources and other technologies from scratch in a commodity hardware box supported by a single vendor.
NAT (network address translation) is being performed on a router, but additionally on another device connected in front of it resulting in double NAT. The public/private network boundary doesn't exist on the router as it is on the other device(s), which means that both the WAN and LAN sides of the router are private networks. Double NAT is a scenario where multiple routers on network are doing network address translation.
Network address translation
A virtual networking and security software product family created from VMware's vCloud Networking and Security (vCNS) and Nicira Network Virtualization Platform (NVP) intellectual property.
An organization is a unit of administration for a collection of users, groups, and computing resources. Users authenticate at the organization level, supplying credentials established by an organization administrator when the user was created or imported.
An organization VDC provides resources to an organization. VDCs provide an environment where virtual systems can be stored, deployed, and operated. They also provide storage for virtual CD and DVD media. An organization can have multiple VDCs.
An organization VDC network is contained within a vCD Org VDC and is available to all the vApps in the organization. An organization VDC network allows vApps within an organization to communicate with each other. An organization VDC network can be connected to an external network or isolated and internal to the organization. Only system administrators can create organization VDC networks, but organization administrators can manage organization VDC networks, including the network services they provide.
Site-to-site VPN allows offices in multiple fixed locations to establish secure connections with each other over a public network such as the Internet. Site-to-site VPN extends the company's network, making computer resources from one location available to employees at other locations.
A data center facility where the elements of the infrastructure are virtualized and delivered as a service and where the provisioning and operation is abstracted from the hardware and fully implemented through software.
Software-defined networking is an umbrella term encompassing several kinds of network technology aimed at making the network as agile and flexible as the virtualized server and storage infrastructure of the modern data center.
A solid-state storage device that uses integrated circuit assemblies as memory to store data persistently.
Relieves a web server of the processing burden of encrypting and/or decrypting traffic sent via SSL, the security protocol that is implemented in every web browser. The processing is offloaded to a separate device designed specifically to perform SSL acceleration or SSL termination.
A VMware template (also called a golden image) is a perfect, model copy of a virtual machine (VM) from which an administrator can clone, convert or deploy more virtual machines.
An organization can contain an arbitrary number of users and groups. Users can be created locally by the organization administrator or imported from a directory service (such as LDAP). Groups must be imported from the directory service. Permissions within an organization are controlled through the assignment of rights and roles to users and groups.
Stands for virtual application and consists of one or more virtual machines that communicate over a network and use resources and services in a deployed environment. A vApp can contain multiple virtual machines.
A vApp network is contained within a vApp and allows virtual machines (VMs) in the vApp to communicate with each other. You can connect a vApp network to an organization VDC network to allow the vApp to communicate with other vApps in the organization and outside of the organization (if the organization VDC network is connected to an external network).
A vApp template is a virtual machine (VM) image that is loaded with an operating system (OS), applications, and data.
VMware Inc.'s cloud computing management tool. It manages infrastructure as a service (IaaS) architectures by monitoring and controlling various cloud-computing components, such as security, virtual machine (VM) provisioning, billing, and self-service access.
VMware vCloud Director Extender is a hybrid cloud solution that enables cloud providers and tenants to expand multi-tier applications and perform workload migrations between on-premise data centers and the cloud.
A virtual LAN (vLAN) is any broadcast domain that is partitioned and isolated in a computer network at the data link layer (OSI layer 2).
Virtual storage area network, which is a software-defined storage offering from VMware, that enables enterprises to pool their storage capabilities and to instantly and automatically provision virtual machine storage via simple policies that are driven by the virtual machine.