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Creating an alert rule

Use Lumen® Edge Service Manager to create an alert rule. Add recipients to multiple alert rules with different delivery methods depending on the rule. For example, configure an alert rule to notify recipients through email for lower severity incidents and SMS for critical incidents. You can also edit and delete alert rules.

To create an alert rule:

  1. Click Monitoring, then click Alert Rules.

    The Edge Service Manager shows the list of alert rules.
Edge Service Manager alert rules view
  1. Click +ADD.
Edge Service Manager alert rules add view
  1. In the ADD ALERT section, complete the following fields:
Field Description
Name Type a name for the alert rule.
Trigger when severity level reaches Select the severity level which triggers the notification.
Minimum Duration (Minutes) Select the amount of time, in minutes, to delay notification sending. Select 0 for immediate notification.
Active Select to activate the alert rule.
Add Type the names of apps, checks, or groups to add to the alert rule. 
Apps section Select apps to add to the alert rule.
Checks section Select checks to add to the alert rule.
Groups section Select groups to add to the alert rule. 
  1. In the Recipients section, click +ADD to add recipients, then complete the following fields:
Field Description
USER

Type names to add recipients to an alert rule.

If you cannot find the desired recipient, check Monitoring Contacts for more information and to create contact profiles.
METHOD Select a delivery method for the notification. The available delivery methods depend on the recipient’s contact information configuration.
NOTIFY ON CHANGE Select to notify the recipient when the situation status changes.
NOTIFY ON CLOSE Select to notify the recipient when the alert ends.
  1. Click SAVE.

    The Edge Service Manager creates the alert rule.