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Unmuting a monitoring group

Use Lumen® Edge Service Manager to unmute a monitoring group that has been muted. The monitoring group will be added back to any open incidents. You can create a monitoring group, or edit an existing monitoring group. You can view a list of monitoring groups created for your organization and view details for each monitoring group. You can also delete a monitoring group you no longer need.  

To unmute a monitoring group:

  1. Click Monitoring, then click Groups.

    The Edge Service Manager shows the monitoring groups created for your organization.
Edge Service Manager groups view
  1. Click the monitoring group name you want to work with.

    The Edge Service Manager shows details for the monitoring group you selected.
Edge Service Manager groups detail unmute view
  1. Review the details to confirm you selected the correct monitoring group, then click UNMUTE.

    The Edge Service Manager unmutes the monitoring group.