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Viewing monitoring incidents

Use Lumen® Edge Service Manager to view a list of incidents and outages. The Edge Service Manager enables you to create, edit and view details of each incident. In addition, you can mute, unmute, close, and reopen monitoring incidents.

 

The Incidents page shows the following information for incidents:

 

  • severity
  • ID
  • name
  • time
  • status
  • duration

To view monitoring incidents:

  1. Click Monitoring, then click Incidents.

    The Edge Service Manager shows the list of incidents.
Edge Service Manager incidents view
  1. Use the search fields to filter incidents.

    Edge Service Manager shows the incidents and outages.