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Lumen help

Parking a call on your phone (VVX 3xx/4xx series)

When a call is parked, it remains in the cloud until it is retrieved from another phone within your office or any office on the Lumen® Hosted VoIP platform. If the call is not retrieved within the time limit set by your organization's administrator, it rings back to the phone it was parked from.

 

Below are examples for the perfect times to use the call park and retrieve features:

 

  • Example 1—you're in a conference room and need to continue your call at your desk. You can't transfer to your phone because the call will go to voicemail before you get back to your desk to answer it.

 

  • Example 2—a receptionist or coworker receives a call for you and sees you’re away from your desk. If the call is transferred to your phone, the call will likely go to voicemail before you get to your desk to answer it.

To park a call:

  1. With a call in progress, press the Park soft key. (You may need to press the More soft key to get to the Park soft key.)
voip vvx 300 400 300 400 park
  1. Do one of the following:

    • To park the call on a different extension, enter that extension followed by the # key.

    • To park the call on the current extension, press the # key.