Lumen help

Retrieving a parked call on your phone (VVX 3xx/4xx series)

You can retrieve a parked call from any phone in your office or any location within your organization, using Lumen® Hosted VoIP.

To retrieve a parked call:

  1. From any phone, press the Retrieve soft key. (You may need to press the More soft key to get to the Retrieve soft key.)
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  1. When prompted, enter the extension the call was parked on, followed by the # key.

    The call is retrieved from the cloud.