Lumen help

Signing in to Receptionist Console

After the first time you access Receptionist Console and sign in, you can access the application and sign in via a web browser.

Note: You can only have one active session of Receptionist Console going at a time. If you sign in from a second location, you’ll get the following alert from the first session’s browser: You have been signed out as you have signed in from another location.

To sign in to Receptionist Console:

voip receptionist console receptionist console sign in screen
  1. Type your user ID and password. Remember, the user ID and password are case sensitive.

Note: If you don’t have your VoIP portal credentials, you’ll find the sign-in information in your welcome email.

  1. To stay signed in to the Receptionist Console, select the Stayed Signed In checkbox.

Note: If you stay signed in, you’re automatically reconnected and signed in to the server when there’s a network connection.

  1. To bookmark the Receptionist Console URL, click the Bookmark this Page link, then Ctrl D.
  1. Click Sign In.
voip receptionist console receptionist console main page first sign in