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Turning Call Forwarding Always on and off

Use the Call Forwarding Always feature to forward incoming calls ringing to your direct line to a number you specify. It won't change your ACD status and you'll continue to get calls that come from the queue (if you're available). By default, the feature is turned on.

Turn Call Forwarding Always on

To forward incoming calls to a number different from your direct line, you'll need to turn Call Forwarding Always on.

To turn Call Forwarding Always on:

voip receptionist console receptionist console main page
  1. Click Settings (top right menu).
voip contact center settings general tab.
  1. Click the Services tab.

    The Services Settings page opens, showing your active and inactive services.
  1. In the Inactive section, click Call Forwarding Always.
voip receptionist console settings services call forwarding always settings
  1. In the Service Settings section, select the  Active checkbox.
  1. If you want a reminder that call forwarding is on, select the Ring Splash checkbox.
  1. In the Forward To field, type the phone number you want to forward calls to.
  1. Click Save.

Turn Call Forwarding Always off

To resume calls ringing to your direct line, you'll need to turn Call Forwarding Always off.

To turn Call Forwarding Always off:

  1. From Receptionist Console main page, on the top right menu, click Settings.

    The General Settings page opens.
  1. Click the Services tab.
voip receptionist console settings services call forwarding always settings
  1. In the Active section, click Call Forwarding Always.
  1. In the Service Settings section, deselect the Active checkbox.
  1. Deselect the Ring Splash checkbox.
  1. Click Save.