Lumen help

Changing your password

To change your password:

receptionist console main page
  1. From the top right menu on the main page, click Settings.
  1. In the Account section (the first row), click the Change Password link.
receptionist console settings general tab change password fields
  1. In the Old Password field, type your old password.
  1. In the New Password field, type the new password.
  1. In the Confirm Password field, retype the new password.

Note: Follow these guideline for creating your password.
Passwords must have:

  • 8 - 40 characters
  • one upper case letter
  • one lower case letter
  • one number
  • one special character (e.g. #@!%$)


Passwords may not:

  • be the same as a previous password
  • contain a space
  • be the same as your user ID
  • be your VoIP phone number
  1. Click Change Password.