Lumen help
Your call history logs show placed, received, and missed calls. You can call a contact from a call history log and delete a record or an entire list.
To view and use your call history:
- From the Call Console header bar, click call history (the list icon).
- By default, Receptionist Console shows your missed calls log. To view a different call log, from the Show list at the top of the call history window, select the log you’d like to view.
- You can also do any of the following:
- To call a contact, click on the call record, then click CALL.
- To delete a record, click the x next to the name.
- To delete all the call records for a specific call log, click Delete All in the bottom left of the window.
- To close the Call History window, click OK on the bottom right of the window.
- To call a contact, click on the call record, then click CALL.
Learn more about
Receptionist Console
Top 10 articles
- Turning Call Forwarding Always on and off
- Accessing Receptionist Console for the first time
- Viewing and using your call history
- Changing your password
- Exploring Receptionist Console
- Announcing a call before transferring in Receptionist Console
- Answering calls
- Conference calling from Receptionist Console
- Turning Do Not Disturb on and off
- Placing a call on hold and resuming a call
- Topics covered on this page:
