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Turning Do Not Disturb on and off

You can turn on the Do Not Disturb (DND) feature when you’re not available to take calls. When DND is turned on, all incoming calls are automatically sent to your voicemail.

Turn DND on

When DND is on, callers are sent directly to voicemail and have the option to leave you a message. If your profile is set up with an escape-to-operator option, callers can press 0 and they will be redirected to another person. When DND is on, your phone will not ring

To turn DND on:

voip receptionist console call console highlighted
  1. Click Settings (top right menu).
voip contact center settings general tab.
  1. Click the Services tab.

    The Services Settings page opens, showing your active and inactive services.
  1. In the Inactive section, click Do Not Disturb.
voip receptionist console settings services setting do not disturb
  1. In the Service Settings section, select the Active checkbox.
  1. If you want a reminder that do not disturb is on, select the Ring Splash checkbox.
  1. Click Save.

Turn DND off

When DND is off, your phone will ring as normal.

To turn DND off:

  1. From Receptionist Console main page, on the top right menu, click Settings.

    The General Settings page opens.
  1. Click the Services tab.
voip contact center settings services inactive active services
  1. In the Active section, click Do Not Disturb.
  1. In the Service Settings section, deselect the Active checkbox.
  1. Deselect the Ring Splash checkbox.
  1. Click Save.