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Lumen help

Placing a call on hold and resuming a call

Using Receptionist Console, you can place a call on hold if you need to locate someone or find some information.

Placing a call on hold

To place a call on hold:

  1. With a call in progress, do one of the following:

    • In the Call Console pane, click HOLD.

      Your caller is placed on hold and a icon shows next to the call record.

    • From your desk phone, press the Hold button or press/tap the Hold soft key.

    • With a call in progress and another call coming in, click ANS next to the call record or press/tap the Answer soft key on your phone.

      The first caller is placed on hold. (This is referred to as auto hold.)

Resuming a call on hold

To resume a call on hold:

  1. Do one of the following:

    • In the Call Console pane, click ANS.

    • From your desk phone, press the Hold button or press/tap the Resume soft key.