Lumen help

Changing an ANI

You can change customer ANI orders that have been entered into Control Center and are network- or billing-ready. This procedure assumes that the ANI has been successfully added to the customer list for your account in the Lumen database.

To change an ANI:

  1. Click Orders, click Manage Orders, then click Change.
Change Order
  1. From the Service Type list, select ANI.
Change Order (showing ANI selected)
  1. Enter a working telephone number in the WTN field, then click Lookup.

    The Change Order page auto-populates with the existing ANI information.
Payphone vs. Cellular Indicator
  1. From the Cellular Phone Indicator radio buttons, click the appropriate cellular phone indicator.
  1. You can edit the following fields as needed:

    • BTN
    • End User Name
    • LOA Date
    • Order ID (you must enter a new order ID for the change)
    • PIC Jurisdictional Indicator (diting this field makes changes to CARE)
    • Change CIC Code
    • Remarks
  1. Click Submit Request.

    Result messages appear in a pop up window.  If there are correctable errors in the order, you can correct them and resubmit the order.
  1. Click OK.