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Activating an alternate call plan

The purpose of alternate call plans is so that you can quickly redirect your inbound calls. We recommend you create several alternate call plans to accommodate a variety of scenarios. That way, when an unexpected situation or emergency occurs, all you need to do is activate one of your plans. You can activate alternate call plans from either your mobile phone or computer.

To activate an alternate call plan:

  1. Click Services, then click Network, Security, and Communications.

    Control Center shows a list of all services assigned to the billing accounts under the enterprise ID.
Network, Security, and Communications
  1. Search for the service in one of these ways:

    • Start typing details for the service (e.g., the product name, location, or service ID). Control Center filters the list of services as you type.

    • Filter your services by selecting an option from the All Service Types list.

    • To filter your orders based on a specific value, select an attribute from the Advanced Filters icon (), click the section(s) you want to filter by, type your filter criteria, then click Apply.
  1. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the toll-free service you selected.
Service Details for toll free service
  1. From the Primary Call Plan list, select the alternate call plan you want to activate, then click Go.

    Control Center shows the alternate call plan you selected.
Service Details for toll free service (showing alternate call plan)
  1. From the Call Plan More Actions list, select Make Call Plan Active.
  1. Select the date and time you want your changes to take effect, then click Submit.