If you have an office filled with people who occasionally need to step away from the phones for lunch or meetings, you can use the busy ring no answer (BRNA) feature to redirect calls. With BRNA, you can use any combination of up to four dedicated or switched numbers. And, if you want your customers to always speak to someone during office hours, and never get a busy signal, you can use BRNA in conjunction with direct-trunk overflow (DTO).
To add busy ring no answer to a routing plan:
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