Control Center lists the portal support tickets you've created in the past 30 days with a status for each ticket, the service ID the ticket is for, the type of ticket, the date the ticket was created, the date the ticket was last updated, and the next update for the ticket (if the ticket is still open).
Click the ticket ID for the portal support ticket you want to update.
Control Center shows details for the ticket you selected.
Make your updates; you can add notes, add or remove attachments, or change the contact information.
When you’re done, click Save Changes, then click OK to confirm your changes.